What Can We Help You With?
Whether you have a question about one of the SYIL CNC machine tools, our CNC components used, or our service standards, we have a comprehensive list of commonly asked questions with detailed answers. You can also visit our Knowledge Base for in-depth information on a variety of manufacturing topics. Can’t find your particular issue here? Then get in touch, and a SYIL America staff member will be in touch with you shortly.
Where are SYIL products made?
SYIL machine tools are designed, manufactured and tested in our factories in China. Quality Assurance (QA) procedures for each machine are developed and controlled by our in-house engineering team. A SYIL employee audits the quality of every device at the factory before approving its shipment. Upon request, such audit can also be performed by an external auditor like, e.g., SGS. Components and accessories are either made by us or sourced from around the globe, including Germany, Japan, and Switzerland.
What can I expect for manufacturing quality?
You can expect every CNC machine to meet the highest international quality standards for CNC devices. Naturally, each machine meets specifications recorded in our inspection report. The castings are high quality. Be trusted that SYIL's castings come with consistent wall and web thickness. We use modern CNC surface grinders to perform the way grinding. Final fitting is completed by craftsmen using hand scraping techniques. Ballscrews are hand fitted and inspected. Electric motors are built to the highest standards at modern factories. All our new SYIL machines are painted with a resin paint which adheres firmly to metal surfaces and is resistant to oil and cutting fluids.
Are service technicians available for local service and maintenance?
At SYIL we offer remote support as well as local support. We have a network of dealers with global reach. Our China-based technical support team is available via phone or email. They can provide guidance on installation, troubleshooting and when applicable component replacement. Kindly note that we aim to deliver durable and simple machines, with few problems and easy repairs. Nevertheless, in case there is a severe repair needed which you cannot do yourselves, we will help you find a local SYIL dealer. Our dealers can be contracted to provide service on your site.
Where can I find out about new products and other news from SYIL?
Subscribe to our blog, for regular posts, or subscribe to our monthly newsletters. You can also follow us on social media and YouTube.
Sales and Shipping FAQs
When I request a quote, am I agreeing to buy the machine?
No, when requesting a quote, it is non-binding. The price listed on our offer is valid for 30 days, and at any time you can decide to proceed with the purchasing process or decide you are not going to buy the machine.
How are the machines shipped?
All machines are shipped via freight. In most cases, we arrange shipment for our customers, as we have the expertise, the network and affordable shipping rates to any location worldwide.
What is the lead time on delivery for machines?
Our machines are ready for shipment within five working days upon fulfillment of agreed payment terms. Freight times vary based on the location of delivery. Kindly ask us for a more accurate lead time when you request a quote.
Are there any official SYIL dealers in my country?
SYIL accepts worldwide direct sales but also has many dealers around the globe. For a full list of resellers, visit our Find A Partner webpage.
Technical Support FAQs
Are replacement parts available?
We stock all replacement parts in our warehouse in China and can provide fast air freight delivery if needed. In case you are looking for spare parts, the best is to contact our Technical Support team. It is our job to find a solution for you.
CNC Machine Questions and Answers