• American After Sales Service

    CNC service and CNC repair request submission, warranty period and more

  • Immediate Assistance - CNC service and CNC repair

    A SYIL machine is easy to install and is known for its durability. However, should there be an issue, SYIL America offers you after sales service with swift and appropriate CNC service and CNC repair. We are always available for you through our hotline so that we can correct disturbances with a rapid, qualified CNC service action. Our English speaking CNC engineering team gives Skype, video and phone support for CNC machining center troubleshooting.

    Email Support

    Please email us your questions regarding our machines.

     

    Welcome to SYIL After Sales Service. Please fill in your details below and SYIL will use the information provided for customer service purposes. Please note that SYIL values and respects your privacy and will only use your data for services purposes and will not share it with third parties. Please read the SYIL Privacy Statement for more information.

    Hotline Support

    Please call us if you need any CNC service and/or support regarding our products.

    Hotline: +1 541-404-7999

    Support Language: English

    Support Time: Mon-Sun 7am-9pm

    Remarks: Hotline physically locates in Oregon

  • Warranty for Your CNC Machine

    SYIL warrants that your machine is free from manufacturing and material defects.

    Warranty

    SYIL machines have a one-year warranty starting from the date of purchase, based on normal use. 


    If a problem occurs with a SYIL machine included in these warranty terms and the problem is caused by a manufacturing defect material or by workmanship; SYIL will repair your machine free of charge in accordance with the warranty terms and conditions stated here. To keep your machine warranty valid the machine needs to be used, maintained and operated in compliance with SYIL safety and operating instructions.
    Warranty is machine and customer dependent; warranty cannot be transferred to another person or company.

    Workmanship

    The SYIL machine warranty covers defects in material and workmanship. SYIL’s liability under this agreement shall be limited to repairing or replacing, at the discretion of manufacturer, parts or components. Shipment for items replaced under warranty is free, but the shipment method is at the discretion of SYIL.

    Warranty does not cover:

    • Any damage caused by misuse, neglect in usage or maintenance, accidents, exposure to extreme temperatures, acids, water, unsuitable storage, excessive impact or transport damages.
    • Defects caused by spare parts, accessories or components other than SYIL original spare parts or accessories.
    • Tools that have been modified, repaired or attempted to repair (by others than SYIL authorized service personnel), partly or completely disassembled.
    • Any damage caused by dust collection due to neglect in usage or maintenance.

     

    Parts repaired / replaced by a SYIL authorized service center within the one-year warranty period, carry a three-month warranty. Repairs performed during the warranty period do not lengthen or renew the original warranty period of the machine.

     

    No other than SYIL has the authority to change, extend or add to given warranty terms and conditions. We reserve the right to make changes to these terms without prior notice.

     

    This warranty does not cover compensations for downtime, production loss, injuries or property damages.

    Submitting a warranty claim

    To submit a warranty repair claim, contact SYIL. A warranty claim must be submitted as soon as possible and within the warranty period.

  • Experience SYIL Support

    U.S. delivery of CNC spare parts without any hassle.

    User Manuals for SYIL machine tools and its components.

    Your CNC questions answered by SYIL America.

    A financing solution to get you closer to cutting chips.

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